Recent Updates |
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Sign up for Jamf Google Hangouts in the Learning Hub!
Look for Jamf Google Hangouts in the Learning Hub, just do a keyword search: Jamf. There is a maximum of 10 seats per hangout. ITS recommends that one person per school register for a hangout to allow for more schools to join at one time. The hangouts will be repeated several times over the coming months.
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iOS 11.3.1The latest version of iOS was released, April 25, 2018.
The Apple Blocks will be in place 24/7 for all schools as ITS tests this new update. Apple Block lift tickets will not be approved during this short testing period. If you have any questions, please email iPads@cps.edu. |
Newly Delivered iPads
Good news! New iPads delivered to your school will come already enrolled in Jamf Pro. You just need to create a group for them, or add them to an existing group, to make managing these new iPads easier.
Apple Blocks SY18 - Updated February 2018
Apple Blocks are in place 24/7, however, a school may request Apple Blocks to be released for the latest iOS, under the following conditions:
1. Your school has been fully migrated to the new mobile device management system, Jamf.
2. The TechCo at the school contacts the Service Desk with a date range to release the block.
NOTE: The date range can not exceed three weeks)
3. The Principal sends an email to the iPad Support team at ipads@cps.edu, stating the following:
While the block is in place, you will be able to do the following with your iPads:
The following actions should not be attempted and will not be supported while the block is in place:
Thank you for your patience while we migrate schools to the new management system.
Please forward any questions regarding the Apple Block to ipads@cps.edu. To schedule a migration date or any questions regarding the JAMF migration to applemigration@cps.edu. For all technical issues, please call the IT Service Desk at (773) 553-3925, option 9.
Thank you,
Information & Technology Services
1. Your school has been fully migrated to the new mobile device management system, Jamf.
2. The TechCo at the school contacts the Service Desk with a date range to release the block.
NOTE: The date range can not exceed three weeks)
3. The Principal sends an email to the iPad Support team at ipads@cps.edu, stating the following:
- The ticket number in subject line and in the body of the message
- State in the email message that they take responsibility for any negative consequences to lifting the blocks
While the block is in place, you will be able to do the following with your iPads:
- Administer testing
- Browse the Internet
- Use any previously installed app(s) or book(s)
- Use the iPad's native functions and features
The following actions should not be attempted and will not be supported while the block is in place:
- Accessing the App Store on iOS devices
- Accessing the iBooks Store on iOS devices
- Updating iOS
- Installing applications using iTunes or Configurator
- Updating the Mac App Store
- Updating the Mac OS X System Software
Thank you for your patience while we migrate schools to the new management system.
Please forward any questions regarding the Apple Block to ipads@cps.edu. To schedule a migration date or any questions regarding the JAMF migration to applemigration@cps.edu. For all technical issues, please call the IT Service Desk at (773) 553-3925, option 9.
Thank you,
Information & Technology Services
Become and Apple Teacher
Apple Teacher was created exclusively for educators that offers tips, inspiration, news, and learning materials to help you unlock the magic of Apple products in your classroom. Apple developed this program to support and celebrate the work you do every day. Sign up, earn badges by testing your knowledge, then receive an official Apple Teacher logo and share your achievement with the world. To learn more and sign up, visit our webpage and become an Apple Teacher.
Sign up: https://appleteacher.apple.com/auth/#/signup/
Sign up: https://appleteacher.apple.com/auth/#/signup/
iOS 11 and Apps - What you should know
Check out this blog post to find out what you need to know about your iOS apps when devices get updated to
iOS 11.
iOS 11.
iPads and iPhones get error when logging into Gmail app
All CPS staff were, recently, logged out of their Google accounts. We are seeing that people with iOS devices are having trouble getting back into Gmail in the Gmail app. Here is a workaround for that problem.
Problem: when the user tries to log into a Google application on iOS (other than Drive or Chrome), log in appears to succeed but fails with this error: “the network connection was lost”.
Issue: the Gmail app — or other Google app — can’t talk to Google to finish the log-in process. Google Drive, however, often doesn’t have this problem, and once one Google app signs in, the other Google apps are able to borrow those credentials and log in. The following workaround will help most users bypass this problem.
Workaround for “network connection was lost” error:
Note: users are also seeing problems associated with being generally logged-out of Google apps. This does not generate the error above.
If these steps don't address your issue, please call the ITS Service Desk at (773) 553-3925 (option 9).
Problem: when the user tries to log into a Google application on iOS (other than Drive or Chrome), log in appears to succeed but fails with this error: “the network connection was lost”.
Issue: the Gmail app — or other Google app — can’t talk to Google to finish the log-in process. Google Drive, however, often doesn’t have this problem, and once one Google app signs in, the other Google apps are able to borrow those credentials and log in. The following workaround will help most users bypass this problem.
Workaround for “network connection was lost” error:
- Launch the Google Drive app (Download and install the Google Drive application if necessary)
- Tap manage accounts
- Tap add account
- Log into your CPS account, allow the app to log in
- Download and install the Gmail app
- Launch the Gmail app
- Tap manage accounts
- Tap add account
- Log into your CPS account
- Make sure to backspace out and clear any saved password on the login screen: password should be re-entered. User should not use a cached password
Note: users are also seeing problems associated with being generally logged-out of Google apps. This does not generate the error above.
- For 10.3.3 and lower: Go to Settings, Mail, Accounts; select your CPS account; re-enter your CPS password.
If these steps don't address your issue, please call the ITS Service Desk at (773) 553-3925 (option 9).
