Recent Updates |
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iOS 12 is Here!
The latest version of iOS released today, September 17, 2018.
ITS will be testing this release for compatibility with our applications and tools. To prevent issues from occurring with your iPads, we must leave the 24/7 Apple blocks in place while we test this release, beginning 9/17/18, through end of day, Friday, 9/21/18.
Schools that have already migrated to Jamf will automatically receive the latest iOS update, once it is verified.
While the block is in place, you will be able to do the following with your iPads:
Thank you for your patience while we migrate schools to Jamf.
Any questions regarding the Apple block should be directed to ipads@cps.edu. To schedule a migration date or if you have questions regarding the JAMF, please email applemigration@cps.edu. For all technical issues, please call the IT Service Desk at (773) 553-3925, option 9.
Thank you,
Information & Technology Services
ITS will be testing this release for compatibility with our applications and tools. To prevent issues from occurring with your iPads, we must leave the 24/7 Apple blocks in place while we test this release, beginning 9/17/18, through end of day, Friday, 9/21/18.
Schools that have already migrated to Jamf will automatically receive the latest iOS update, once it is verified.
While the block is in place, you will be able to do the following with your iPads:
- Administer testing, browse the Internet, use any previously installed apps, and use the native functions and features
- Updating iOS, installing applications via Jamf, and updating the Mac App Store.
Thank you for your patience while we migrate schools to Jamf.
Any questions regarding the Apple block should be directed to ipads@cps.edu. To schedule a migration date or if you have questions regarding the JAMF, please email applemigration@cps.edu. For all technical issues, please call the IT Service Desk at (773) 553-3925, option 9.
Thank you,
Information & Technology Services
Sign up for Jamf Google Hangouts in the Learning Hub!
Look for Jamf Google Hangouts in the Learning Hub, just do a keyword search: Jamf. There is a maximum of 10 seats per hangout. ITS recommends that one person per school register for a hangout to allow for more schools to join at one time. The hangouts will be repeated several times over the coming months.
Newly Delivered iPads
Good news! New iPads delivered to your school will already come enrolled in Jamf Pro. You just need to:
- Rename the devices following the CPS naming convention: Oracle ID-Cartxx-additional identifier. For example, 12345-Cart01-iPad 01
- Create a new group for the iPads, or add them to an existing group in Jamf
Become an Apple Teacher
Apple Teacher was created exclusively for educators that offers tips, inspiration, news, and learning materials to help you unlock the magic of Apple products in your classroom. Apple developed this program to support and celebrate the work you do every day. Sign up, earn badges by testing your knowledge, then receive an official Apple Teacher logo and share your achievement with the world. To learn more and sign up, visit our webpage and become an Apple Teacher.
Sign up: https://appleteacher.apple.com/auth/#/signup/
Sign up: https://appleteacher.apple.com/auth/#/signup/
iOS 11 and Apps - What you should know
Check out this blog post to find out what you need to know about your iOS apps when devices get updated to
iOS 11.
iOS 11.
iPads and iPhones get error when logging into Gmail app
All CPS staff were, recently, logged out of their Google accounts. We are seeing that people with iOS devices are having trouble getting back into Gmail in the Gmail app. Here is a workaround for that problem.
Problem: when the user tries to log into a Google application on iOS (other than Drive or Chrome), log in appears to succeed but fails with this error: “the network connection was lost”.
Issue: the Gmail app — or other Google app — can’t talk to Google to finish the log-in process. Google Drive, however, often doesn’t have this problem, and once one Google app signs in, the other Google apps are able to borrow those credentials and log in. The following workaround will help most users bypass this problem.
Workaround for “network connection was lost” error:
Note: users are also seeing problems associated with being generally logged-out of Google apps. This does not generate the error above.
If these steps don't address your issue, please call the ITS Service Desk at (773) 553-3925 (option 9).
Problem: when the user tries to log into a Google application on iOS (other than Drive or Chrome), log in appears to succeed but fails with this error: “the network connection was lost”.
Issue: the Gmail app — or other Google app — can’t talk to Google to finish the log-in process. Google Drive, however, often doesn’t have this problem, and once one Google app signs in, the other Google apps are able to borrow those credentials and log in. The following workaround will help most users bypass this problem.
Workaround for “network connection was lost” error:
- Launch the Google Drive app (Download and install the Google Drive application if necessary)
- Tap manage accounts
- Tap add account
- Log into your CPS account, allow the app to log in
- Download and install the Gmail app
- Launch the Gmail app
- Tap manage accounts
- Tap add account
- Log into your CPS account
- Make sure to backspace out and clear any saved password on the login screen: password should be re-entered. User should not use a cached password
Note: users are also seeing problems associated with being generally logged-out of Google apps. This does not generate the error above.
- For 10.3.3 and lower: Go to Settings, Mail, Accounts; select your CPS account; re-enter your CPS password.
If these steps don't address your issue, please call the ITS Service Desk at (773) 553-3925 (option 9).
