Recent Updates |
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Office Hours!
Due to popular demand, the iOS Support Team will be holding "Office Hours" every Thursday from 10am-11am to answer any Jamf/iPad questions.
Please join us via Google Meet with this URL: meet.google.com/she-tfss-bkd
Remember, you can always email iPads@cps.edu, too.
Please join us via Google Meet with this URL: meet.google.com/she-tfss-bkd
Remember, you can always email iPads@cps.edu, too.
Jamf Refresher Trainings - June 2020
The iOS Support team has recently been asked by several TechCo’s if we are having any Jamf Refresher Training. The answer is yes. We have been doing one-on-one training as requests have come in, but now we are going to offer a regular set of scheduled Jamf Refresher Trainings, beginning the week of June 8th via Google Meet.
Below are the dates, times, topics, and the links to join each session. They will be one hour long with a live demo and time for questions and answers. When you join, we ask that you mute your mic to alleviate background noises. Please use the chat feature to ask your questions and members of the iOS team will respond to your questions.
Tues. 6/9/2020 @ 10:00am
Deploying Apps via Jamf
Join: meet.google.com/htp-pqge-ooi
Tues. 6/9/2020 @ 2:00pm
Using Management Commands to troubleshoot, update iOS, and other mass or individual actions
Join: meet.google.com/tve-webq-fdb
Thurs. 6/11/2020 @10:00am
Configuration Profiles - creating and editing Restriction Profiles and WebClip Profiles
Join: meet.google.com/fwx-zofb-rey
Thurs. 6/11/2020 @ 2:00pm
Using Mobile Device Groups to Manage iPads - creating and editing static groups
Join: meet.google.com/cae-ipew-znd
Tues. 6/16/2020 @ 10:00am
Deploying Apps via Jamf
Join: meet.google.com/htp-pqge-ooi
Tues. 6/16/2020 @ 2:00 pm
Using Management Commands to troubleshoot, update iOS, and other mass or individual actions
Join: meet.google.com/tve-webq-fdb
Thurs. 6/18/2020 @ 10:00am
Configuration Profiles - creating and editing Restriction Profiles and WebClip Profiles
Join: meet.google.com/fwx-zofb-rey
Thurs. 6/18/2020 @ 2:00pm
Using Groups to Manage iPads - creating and editing static groups
Join: meet.google.com/cae-ipew-znd
Tues. 6/23/2020 @ 10:00am
Deploying Apps via Jamf
Join: meet.google.com/htp-pqge-ooi
Tues. 6/23/2020 @ 2:00 pm
Using Management Commands to troubleshoot, update iOS, and other mass or individual actions
Join: meet.google.com/tve-webq-fdb
Thurs. 6/25/2020 @ 10:00am
Configuration Profiles - creating and editing Restriction Profiles and WebClip Profiles
Join: meet.google.com/fwx-zofb-rey
Thurs. 6/25/2020 @ 2:00pm
Using Groups to Manage iPads - creating and editing static groups
Join: meet.google.com/cae-ipew-znd
We hope to see you online!
-The iOS Support Team
Below are the dates, times, topics, and the links to join each session. They will be one hour long with a live demo and time for questions and answers. When you join, we ask that you mute your mic to alleviate background noises. Please use the chat feature to ask your questions and members of the iOS team will respond to your questions.
Tues. 6/9/2020 @ 10:00am
Deploying Apps via Jamf
Join: meet.google.com/htp-pqge-ooi
Tues. 6/9/2020 @ 2:00pm
Using Management Commands to troubleshoot, update iOS, and other mass or individual actions
Join: meet.google.com/tve-webq-fdb
Thurs. 6/11/2020 @10:00am
Configuration Profiles - creating and editing Restriction Profiles and WebClip Profiles
Join: meet.google.com/fwx-zofb-rey
Thurs. 6/11/2020 @ 2:00pm
Using Mobile Device Groups to Manage iPads - creating and editing static groups
Join: meet.google.com/cae-ipew-znd
Tues. 6/16/2020 @ 10:00am
Deploying Apps via Jamf
Join: meet.google.com/htp-pqge-ooi
Tues. 6/16/2020 @ 2:00 pm
Using Management Commands to troubleshoot, update iOS, and other mass or individual actions
Join: meet.google.com/tve-webq-fdb
Thurs. 6/18/2020 @ 10:00am
Configuration Profiles - creating and editing Restriction Profiles and WebClip Profiles
Join: meet.google.com/fwx-zofb-rey
Thurs. 6/18/2020 @ 2:00pm
Using Groups to Manage iPads - creating and editing static groups
Join: meet.google.com/cae-ipew-znd
Tues. 6/23/2020 @ 10:00am
Deploying Apps via Jamf
Join: meet.google.com/htp-pqge-ooi
Tues. 6/23/2020 @ 2:00 pm
Using Management Commands to troubleshoot, update iOS, and other mass or individual actions
Join: meet.google.com/tve-webq-fdb
Thurs. 6/25/2020 @ 10:00am
Configuration Profiles - creating and editing Restriction Profiles and WebClip Profiles
Join: meet.google.com/fwx-zofb-rey
Thurs. 6/25/2020 @ 2:00pm
Using Groups to Manage iPads - creating and editing static groups
Join: meet.google.com/cae-ipew-znd
We hope to see you online!
-The iOS Support Team
iPad Information for Remote Learning
iPads need to be running at least iOS 11 in order to support the potential remote learning apps. The following iPad models support the potential GSuite apps for remote learning:
iPad 2s and 4th gen iPads do not support the following apps because they can not update to iOS 11:
- iPad Airs
- iPad Air 2s
- 5th gen iPads
- 6th gen iPads
- 7th gen iPds
iPad 2s and 4th gen iPads do not support the following apps because they can not update to iOS 11:
- Google Classroom
- Google Meet
- Google Chat
- Any of the district testing apps
How to Clean Your Apple Products
Taking proactive steps responding to COVID-19, some have inquired how to best clean Apple products.
Apple products are made with a variety of materials, and each material might have specific cleaning requirements. To get started, here are some tips that apply to all products:
Those preparing for enhanced deep cleaning, it is OK to use a disinfectant on Apple products.
Using a 70 percent isopropyl alcohol wipe or Clorox Disinfecting Wipes, you may gently wipe the hard, nonporous surfaces of your Apple product, such as the display, keyboard, or other exterior surfaces. Don't use bleach. Avoid getting moisture in any opening, and don't submerge your Apple product in any cleaning agents. Don't use on fabric or leather surfaces.
If liquid makes its way inside your Apple product, get help from an Apple Authorized Service Provider or Apple Retail Store as soon as possible. Liquid damage isn't covered under the Apple product warranty or AppleCare Protection Plans, but you may have rights under consumer law. If you plan to visit an Apple Retail store, make a reservation at the Genius Bar.
For more detailed instructions, review the "How to clean your Apple products” support article here.
Information provided by our Apple Systems Engineer.
Apple products are made with a variety of materials, and each material might have specific cleaning requirements. To get started, here are some tips that apply to all products:
- Use only a soft, lint-free cloth. Avoid abrasive cloths, towels, paper towels, or similar items.
- Avoid excessive wiping, which might cause damage.
- Unplug all external power sources, devices, and cables.
- Keep liquids away from the product, unless otherwise noted for specific products.
- Don't get moisture into any openings.
- Don't use aerosol sprays, bleaches, or abrasives.
- Don't spray cleaners directly onto the item.
Those preparing for enhanced deep cleaning, it is OK to use a disinfectant on Apple products.
Using a 70 percent isopropyl alcohol wipe or Clorox Disinfecting Wipes, you may gently wipe the hard, nonporous surfaces of your Apple product, such as the display, keyboard, or other exterior surfaces. Don't use bleach. Avoid getting moisture in any opening, and don't submerge your Apple product in any cleaning agents. Don't use on fabric or leather surfaces.
If liquid makes its way inside your Apple product, get help from an Apple Authorized Service Provider or Apple Retail Store as soon as possible. Liquid damage isn't covered under the Apple product warranty or AppleCare Protection Plans, but you may have rights under consumer law. If you plan to visit an Apple Retail store, make a reservation at the Genius Bar.
For more detailed instructions, review the "How to clean your Apple products” support article here.
Information provided by our Apple Systems Engineer.
Revised District Wide Restriction Settings Profile as of 8/26/19
We have listened to your feedback and have revised the district-wide restrictions settings deployed to iPads via Jamf Pro.
The revised settings were deployed on 8/26/19. So, as you turn on the iPads, they connect to wifi and check in with Jamf, they will get the updated restrictions settings.
The updated restrictions no longer disable some of the keyboard's functionality, i.e. predictive text, auto correct, spell check, and define. These are now settings that can be managed at the school level.
You will see some other district-wide restrictions, especially on iPads that can update to the latest iOS.
To view restrictions on the iPad, that are part of Jamf Pro, you can always go to Settings > General > Device Management. Tap the MDM Profile, then tap the Restrictions. All the restriction settings deployed via Jamf Pro will be listed on the iPad's screen, even the settings the school chose to apply, if any.
Our Apple partner's also put together a document that defines all the restrictions, if anyone ever wondered ....what does that restriction mean? The MDM Settings document is below.
If you have any questions, please email iPads@cps.edu.
Also, if your school has not yet migrated Apple devices to Jamf Pro, please email applemigration@cps.edu.
Have a great school year!
The revised settings were deployed on 8/26/19. So, as you turn on the iPads, they connect to wifi and check in with Jamf, they will get the updated restrictions settings.
The updated restrictions no longer disable some of the keyboard's functionality, i.e. predictive text, auto correct, spell check, and define. These are now settings that can be managed at the school level.
You will see some other district-wide restrictions, especially on iPads that can update to the latest iOS.
To view restrictions on the iPad, that are part of Jamf Pro, you can always go to Settings > General > Device Management. Tap the MDM Profile, then tap the Restrictions. All the restriction settings deployed via Jamf Pro will be listed on the iPad's screen, even the settings the school chose to apply, if any.
Our Apple partner's also put together a document that defines all the restrictions, if anyone ever wondered ....what does that restriction mean? The MDM Settings document is below.
If you have any questions, please email iPads@cps.edu.
Also, if your school has not yet migrated Apple devices to Jamf Pro, please email applemigration@cps.edu.
Have a great school year!
| mobile_device_management_settings.pdf |
Resources for TechCos and Teachers
Throughout the year TechCos and Teachers have opportunities to go to professional development to learn new ways to incorporate technology into curriculum in meaningful ways, and/or how to manage devices more efficiently.
Sometimes, you can't make it to those events, so, if you missed them....here are some valuable resources located under the Training tab - Resources from Tech Events.
Sometimes, you can't make it to those events, so, if you missed them....here are some valuable resources located under the Training tab - Resources from Tech Events.
Everyone Can Code and Everyone Can Create Resources Now Available to Schools with Apple Devices Enrolled in Jamf!
We are excited to share new resources from Apple that will help teachers ignite creativity in every student. Everyone Can Code and Everyone Can Create resources are available to schools that have migrated devices to Jamf!
Apple's new Everyone Can Create program was designed to help students develop and communicate their ideas through music, drawing, photos, and video with iPad. It includes free project guides with a range of activities for students to learn vocabulary and techniques using specific apps, like GarageBand, iMovie, Keynote, Clips and Swift Playgrounds through fun projects. The program includes a Teacher Guide with 300 ideas on how to integrate the projects from each app into math, literacy and literature, history and social studies, science and coding.
Many CPS teachers attended Apple's Everyone Can Code professional development sessions over the last two years. Coding is essential to help students thrive in a future driven by technology. Apple created the Everyone Can Code curriculum with lessons on iPad and Mac, teacher guides and apps to make it easy to teach coding in your classroom. The Everyone Can Code curriculum is now available for all schools that have migrated devices to Jamf.
This document explains how schools that have migrated Jamf can request theses iBooks.
Apple's new Everyone Can Create program was designed to help students develop and communicate their ideas through music, drawing, photos, and video with iPad. It includes free project guides with a range of activities for students to learn vocabulary and techniques using specific apps, like GarageBand, iMovie, Keynote, Clips and Swift Playgrounds through fun projects. The program includes a Teacher Guide with 300 ideas on how to integrate the projects from each app into math, literacy and literature, history and social studies, science and coding.
Many CPS teachers attended Apple's Everyone Can Code professional development sessions over the last two years. Coding is essential to help students thrive in a future driven by technology. Apple created the Everyone Can Code curriculum with lessons on iPad and Mac, teacher guides and apps to make it easy to teach coding in your classroom. The Everyone Can Code curriculum is now available for all schools that have migrated devices to Jamf.
This document explains how schools that have migrated Jamf can request theses iBooks.
iOS 12
The latest version of iOS released today, September 17, 2018.
ITS has completed testing of iOS 12. Effective immediately, the Apple firewall block has returned to its normal schedule, Monday – Friday, 8.a.m. to 4 p.m.
For schools that have migrated to Jamf Pro, the district will be remotely updating your iPads that are eligible for this new iOS version.
If you haven’t migrated to Jamf Pro, please email applemigration@cps.edu to get on the migration schedule.
Any questions regarding the Apple block should be directed to ipads@cps.edu. To schedule a migration date or if you have questions regarding the JAMF, please email applemigration@cps.edu. For all technical issues, please call the IT Service Desk at (773) 553-3925, option 9.
Thank you,
Information & Technology Services
ITS has completed testing of iOS 12. Effective immediately, the Apple firewall block has returned to its normal schedule, Monday – Friday, 8.a.m. to 4 p.m.
For schools that have migrated to Jamf Pro, the district will be remotely updating your iPads that are eligible for this new iOS version.
If you haven’t migrated to Jamf Pro, please email applemigration@cps.edu to get on the migration schedule.
Any questions regarding the Apple block should be directed to ipads@cps.edu. To schedule a migration date or if you have questions regarding the JAMF, please email applemigration@cps.edu. For all technical issues, please call the IT Service Desk at (773) 553-3925, option 9.
Thank you,
Information & Technology Services
Sign up for Jamf Hangouts in the Learning Hub - Every Monday
Look for Jamf Hangouts in the Learning Hub, just do a keyword search: Jamf. There is a maximum of 10 seats per hangout. ITS recommends that one person per school register for a hangout to allow for more schools to join at one time. The hangouts will be repeated several times over the coming months.
Newly Delivered iPads
Good news! New iPads delivered to your school will already come enrolled in Jamf Pro. You just need to:
- Rename the devices following the CPS naming convention: Oracle ID-Cartxx-additional identifier. For example, 12345-Cart01-iPad 01
- Create a new group for the iPads, or add them to an existing group in Jamf
Become an Apple Teacher
Apple Teacher was created exclusively for educators that offers tips, inspiration, news, and learning materials to help you unlock the magic of Apple products in your classroom. Apple developed this program to support and celebrate the work you do every day. Sign up, earn badges by testing your knowledge, then receive an official Apple Teacher logo and share your achievement with the world. To learn more and sign up, visit our webpage and become an Apple Teacher.
Sign up: https://appleteacher.apple.com/auth/#/signup/
Sign up: https://appleteacher.apple.com/auth/#/signup/
iOS 11 and Apps - What you should know
Check out this blog post to find out what you need to know about your iOS apps when devices get updated to
iOS 11.
iOS 11.
iPads and iPhones get error when logging into Gmail app
All CPS staff were, recently, logged out of their Google accounts. We are seeing that people with iOS devices are having trouble getting back into Gmail in the Gmail app. Here is a workaround for that problem.
Problem: when the user tries to log into a Google application on iOS (other than Drive or Chrome), log in appears to succeed but fails with this error: “the network connection was lost”.
Issue: the Gmail app — or other Google app — can’t talk to Google to finish the log-in process. Google Drive, however, often doesn’t have this problem, and once one Google app signs in, the other Google apps are able to borrow those credentials and log in. The following workaround will help most users bypass this problem.
Workaround for “network connection was lost” error:
Note: users are also seeing problems associated with being generally logged-out of Google apps. This does not generate the error above.
If these steps don't address your issue, please call the ITS Service Desk at (773) 553-3925 (option 9).
Problem: when the user tries to log into a Google application on iOS (other than Drive or Chrome), log in appears to succeed but fails with this error: “the network connection was lost”.
Issue: the Gmail app — or other Google app — can’t talk to Google to finish the log-in process. Google Drive, however, often doesn’t have this problem, and once one Google app signs in, the other Google apps are able to borrow those credentials and log in. The following workaround will help most users bypass this problem.
Workaround for “network connection was lost” error:
- Launch the Google Drive app (Download and install the Google Drive application if necessary)
- Tap manage accounts
- Tap add account
- Log into your CPS account, allow the app to log in
- Download and install the Gmail app
- Launch the Gmail app
- Tap manage accounts
- Tap add account
- Log into your CPS account
- Make sure to backspace out and clear any saved password on the login screen: password should be re-entered. User should not use a cached password
Note: users are also seeing problems associated with being generally logged-out of Google apps. This does not generate the error above.
- For 10.3.3 and lower: Go to Settings, Mail, Accounts; select your CPS account; re-enter your CPS password.
If these steps don't address your issue, please call the ITS Service Desk at (773) 553-3925 (option 9).
