Recent Updates |
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Apple Blocks SY18 - Updated
Apple Blocks are in place 24/7 now that iOS 11 released today, September 19, 2017. Schools will not be able to request Apple Block lifts until their school has completed the Apple Migration. Your schools will be contacted with a migration date.
If you have any questions, please send an email to iPads@cps.edu.
If you have any questions, please send an email to iPads@cps.edu.
iOS 11 and Apps - What you should know
Check out this blog post to find out what you need to know about your iOS apps when devices get updated to
iOS 11.
iOS 11.
iPads and iPhones get error when logging into Gmail app
All CPS staff were, recently, logged out of their Google accounts. We are seeing that people with iOS devices are having trouble getting back into Gmail in the Gmail app. Here is a workaround for that problem.
Problem: when the user tries to log into a Google application on iOS (other than Drive or Chrome), log in appears to succeed but fails with this error: “the network connection was lost”.
Issue: the Gmail app — or other Google app — can’t talk to Google to finish the log-in process. Google Drive, however, often doesn’t have this problem, and once one Google app signs in, the other Google apps are able to borrow those credentials and log in. The following workaround will help most users bypass this problem.
Workaround for “network connection was lost” error:
Note: users are also seeing problems associated with being generally logged-out of Google apps. This does not generate the error above.
If these steps don't address your issue, please call the ITS Service Desk at (773) 553-3925 (option 9).
Problem: when the user tries to log into a Google application on iOS (other than Drive or Chrome), log in appears to succeed but fails with this error: “the network connection was lost”.
Issue: the Gmail app — or other Google app — can’t talk to Google to finish the log-in process. Google Drive, however, often doesn’t have this problem, and once one Google app signs in, the other Google apps are able to borrow those credentials and log in. The following workaround will help most users bypass this problem.
Workaround for “network connection was lost” error:
- Launch the Google Drive app (Download and install the Google Drive application if necessary)
- Tap manage accounts
- Tap add account
- Log into your CPS account, allow the app to log in
- Download and install the Gmail app
- Launch the Gmail app
- Tap manage accounts
- Tap add account
- Log into your CPS account
- Make sure to backspace out and clear any saved password on the login screen: password should be re-entered. User should not use a cached password
Note: users are also seeing problems associated with being generally logged-out of Google apps. This does not generate the error above.
- For 10.3.3 and lower: Go to Settings, Mail, Accounts; select your CPS account; re-enter your CPS password.
If these steps don't address your issue, please call the ITS Service Desk at (773) 553-3925 (option 9).
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Apple blocks lifted for the summer!Good news!
The Apple blocks are lifted for the summer. They will be put back in place on the first day of student attendance for SY18. If you have any questions, please send an email to iPads@cps.edu. |
Important notice regarding preparing iPad carts for SY18
Originally posted TechCo Forum on Monday, June 19, 2017:
We’re writing to inform you that Apple will be releasing a new iOS in September that will not be compatible with iPad carts. To provide schools with a solution, starting in August, ITS will implement a phased rollout of a new mobile device management system that will be compatible with the new release. If your school has not yet been migrated to the new mobile device management system by the time of the iOS release in September, we will implement a 24/7 Apple block for your school to prevent issues from occurring with your iPad carts. Once the new mobile device management system has been adopted at your school, the Apple blocks will be lifted.
In order to ensure you are able to move iPads between carts while the Apple blocks are in place, we recommend you complete the following steps by September 12, 2017:
Thank you,
ITS
We’re writing to inform you that Apple will be releasing a new iOS in September that will not be compatible with iPad carts. To provide schools with a solution, starting in August, ITS will implement a phased rollout of a new mobile device management system that will be compatible with the new release. If your school has not yet been migrated to the new mobile device management system by the time of the iOS release in September, we will implement a 24/7 Apple block for your school to prevent issues from occurring with your iPad carts. Once the new mobile device management system has been adopted at your school, the Apple blocks will be lifted.
In order to ensure you are able to move iPads between carts while the Apple blocks are in place, we recommend you complete the following steps by September 12, 2017:
- Connect the Configurator Macbook to its cart
- Load the iPads associated with that Macbook onto the cart
- Follow these instructions to ensure you have the right number of iPads in each cart for start of school
- Follow these instructions to Supervise and Unsupervise iPads as necessary
Thank you,
ITS
Tech Talk & Googlepalooza
Don't forget to register!
Please join us on Friday, August 4 at Walter Payton College Prep for a full day of technology-focused professional development.
Through highly focused session tracks, the event will provide something for everyone! Please join us to connect with peers, hear about upcoming CPS technology initiatives, and learn new ways to innovate in the classroom with Google and other instructional technologies.
When: Friday, August 4, 2017
Who: TechCos, teachers, librarians, clerks and interested CPS staff
Where: Walter Payton College Prep
Cost: Free!
CPDUs: 4
Register today at cps.edu/techtalk!
CPS employees can search keywords “Tech Talk” or “Googlepalooza” in the Learning Hub. You can also click here to save the date to your CPS calendar.
Please visit cps.edu/techtalk to see pictures from last year’s Tech Talk and Googlepalooza events. We will post the session program and keynote speaker bio to the site as they are available.
Please join us on Friday, August 4 at Walter Payton College Prep for a full day of technology-focused professional development.
Through highly focused session tracks, the event will provide something for everyone! Please join us to connect with peers, hear about upcoming CPS technology initiatives, and learn new ways to innovate in the classroom with Google and other instructional technologies.
When: Friday, August 4, 2017
Who: TechCos, teachers, librarians, clerks and interested CPS staff
Where: Walter Payton College Prep
Cost: Free!
CPDUs: 4
Register today at cps.edu/techtalk!
CPS employees can search keywords “Tech Talk” or “Googlepalooza” in the Learning Hub. You can also click here to save the date to your CPS calendar.
Please visit cps.edu/techtalk to see pictures from last year’s Tech Talk and Googlepalooza events. We will post the session program and keynote speaker bio to the site as they are available.
iOS 10.3.2
The latest version of iOS was released on Monday, May 15, 2017.
The iOS 10.3 release introduces changes that impact the way we configure and supervise iPads — bringing the process into closer alignment with how we configure Chromebooks and Macs. If your iPads are currently supervised and connected to the network, no action is required.
The following scenarios will require you to complete new steps in order to configure and supervise iPads:
Scenario 1: Your school receives a brand new set of iPads (from KBS) that already have the AirWatch profile installed, but are not supervised to the school’s Macbook sync station.
Action: You will need to conduct a manual wipe on each device in order to configure and supervise them to the intended Macbook sync station.
Scenario 2: You move iPads from one cart to another.
Action: You will need to un-supervise the devices from the current cart in order to configure and supervise them to the intended Macbook sync station.
Scenario 3: Your iPads are in recovery mode, activation locked, or disabled
Action: You will need to restore the devices to iTunes 12.6 and supervise them to the intended Macbook sync station.
Scenario 4: Your iPads are currently managed by iTunes, however, you will be switching to Apple
Configurator to manage your devices.
Action: You will need to conduct a manual wipe on each device in order to configure and supervise them to the intended Macbook sync station.
Important Notes:
User Guide - Wifi Cert Renewal for iPads
2015 Wifi Cert - iPad Remediation Document
The latest version of iOS was released on Monday, May 15, 2017.
The iOS 10.3 release introduces changes that impact the way we configure and supervise iPads — bringing the process into closer alignment with how we configure Chromebooks and Macs. If your iPads are currently supervised and connected to the network, no action is required.
The following scenarios will require you to complete new steps in order to configure and supervise iPads:
Scenario 1: Your school receives a brand new set of iPads (from KBS) that already have the AirWatch profile installed, but are not supervised to the school’s Macbook sync station.
Action: You will need to conduct a manual wipe on each device in order to configure and supervise them to the intended Macbook sync station.
Scenario 2: You move iPads from one cart to another.
Action: You will need to un-supervise the devices from the current cart in order to configure and supervise them to the intended Macbook sync station.
Scenario 3: Your iPads are in recovery mode, activation locked, or disabled
Action: You will need to restore the devices to iTunes 12.6 and supervise them to the intended Macbook sync station.
Scenario 4: Your iPads are currently managed by iTunes, however, you will be switching to Apple
Configurator to manage your devices.
Action: You will need to conduct a manual wipe on each device in order to configure and supervise them to the intended Macbook sync station.
Important Notes:
- iTunes 12.6 is required, especially if devices are in recovery mode.
- CPS guest wifi password is now required to be entered on each iPad manually. You no longer need to download the mobile config file from the compliance site.
- While in prepare mode in Apple Configurator, you will receive a known error message, “Unable to activate.” Please refer to the user guides listed below for more information.
- The following user guides have been updated with information on the new process:
User Guide - Wifi Cert Renewal for iPads
2015 Wifi Cert - iPad Remediation Document
NWEA Testing - Spring 2017
Click here for directions on how to prepare iPads for NWEA.
The end-of-year NWEA assessment window opens May 15 and closes June 16, however, students in benchmark grades 3, 6 and 8 must be tested no later than June 1 for promotion consideration.
Click here for directions on how to prepare iPads for NWEA.
The end-of-year NWEA assessment window opens May 15 and closes June 16, however, students in benchmark grades 3, 6 and 8 must be tested no later than June 1 for promotion consideration.
Recent email from Apple
If you received an email from Apple with the subject line: "Device Enrollment Program Update", no school action is required.
The ITS department will accept the agreements on behalf of each school with a Program Facilitator (PF1) account.
If you have any questions, please send an email to iPads@cps.edu.
If you received an email from Apple with the subject line: "Device Enrollment Program Update", no school action is required.
The ITS department will accept the agreements on behalf of each school with a Program Facilitator (PF1) account.
If you have any questions, please send an email to iPads@cps.edu.
