iOS Support Team at Chicago Public Schools
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About Us

Our Aim

Empower teachers in CPS to use iPads to improve the quality of instruction they deliver to students each and every day. 
We are the 3rd largest school district in the US and proud to be home to one of the largest iOS and Mac device 
deployments in the country. Teachers and students use more than 100,000 iPads across our schools each and every day.

Our Vision

Empower educators to use iOS and Mac devices to improve the quality of instruction students receive.

Our Mission

Through ongoing training and support, we educate teachers on how to manage iOS and Mac devices and employ 
them throughout instruction to enhance the learning environment.

Meet the iOS Support Team

CPS Staff


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Margaret Murphy
iOS Device Management Administrator - Team Lead
Email: mmmurphy1@cps.edu

Margaret has taught across grade levels from first grade to twelfth grade, in both regular and gifted classrooms in IL and NY state. She has also provided professional development for teachers through for-profit companies such as Futurekids and Sylvan Education Solutions, later known as Catapult Learning. 

​She has been with Chicago Public Schools for over twelve years, in a few different capacities where she started in the ITS eLearning department creating online tutorials, then moved into Curriculum Instruction in the Education Technology department coordinating the iPad grant programs, then moved back to ITS as the Training Manager and is now the Team Lead for the iOS Support Team.

Meet the iOS Engineering Team

CPS Staff

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James Pelton
Manager of Client Systems
Email: jpelton@cps.edu

​James is responsible for CPS user devices throughout the district, including our 65,000 iPads. He designed and ran the iPad deployment during the Summer of 2013, which rolled out 5000 iPads per week over three weeks. He oversees the infrastructure that supports the District's iPads, including the network of 550 Distribution Servers, which he is currently refreshing across the district. He managed the deployment of AirWatch and Casper across the district and works closely with Apple on engineering issues, such as SQL data extractions from Configurator stations using Casper. He is currently leading the effort to integrate Apple's new Device Enrollment Program and is architecting an iOS-centric caching solution for the local school level. 
When James isn't behind a computer, he is in a meeting.

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We offer high quality world class education for the 21st century. Our mission is to ensure that every child is on track to graduate prepared for success in college, work and life.
Go to cps.edu

Home


  • Blog
  • About Us
  • Contact Us
  • Technical Support

Support


  • Apple Block
  • ​Apple ID
  • Hardware
  • NWEA
  • IAR
  • ISA 
  • Procurement

Training


  • Jamf
  • ​Apple School Manager (ASM)
  • Professional Development​
  • Legacy VPP

Contact


ITS iOS Support Team
501 W. 35th Street
Chicago, IL 60616
Email:
ipads@cps.edu

ITS Service Desk
Phone: 773-553-3925
(option 9)
  • Home
    • About Us
    • Contact Us
    • Get Technical Support
    • Let's Hangout
  • Blog
  • Support
    • Apple Block
    • Apple IDs
    • Assessments >
      • NWEA
      • ACCESS
      • IAR (formerly PARCC)
      • Illinois Science
      • LAS Links
    • Hardware >
      • iPad Troubleshooting
      • iPad Repair
      • Check Warranty
      • MacBook
      • PowerSync Cart by Bretford
      • Stolen Devices
    • Procurement >
      • Ordering iPads
      • Request Free iApps
    • VPN
  • Training
    • Resources from Tech Events
    • Apple Configurator
    • Professional Development
    • Updating iOS and OS X
    • Volume Purchase Program (VPP)
  • Jamf
    • iPads
    • Apple School Manager (ASM)
    • MacBook