iOS Support Team at Chicago Public Schools
  • Home
    • About Us
    • Contact Us
    • Get Technical Support
    • Let's Hangout
  • Blog
  • Support
    • Apple Block
    • Apple IDs
    • Assessments >
      • NWEA
      • ACCESS
      • IAR (formerly PARCC)
      • Illinois Science
      • LAS Links
    • Hardware >
      • iPad Troubleshooting
      • iPad Repair
      • Check Warranty
      • MacBook
      • PowerSync Cart by Bretford
      • Stolen Devices
    • Procurement >
      • Ordering iPads
      • Request Free iApps
    • VPN
  • Training
    • Resources from Tech Events
    • Apple Configurator
    • Professional Development
    • Updating iOS and OS X
    • Volume Purchase Program (VPP)
  • Jamf
    • iPads
    • Apple School Manager (ASM)
    • MacBook

iOS Passcode Lock (Part 3): How to remove a passcode from the lock screen using AirWatch

3/10/2015

0 Comments

 
Picture
As previously discussed in part 1 of this 4 part iOS Passcode lock series, the most common type of iOS passcode lock is the lock screen passcode. You have probably run into this type of passcode when you or a student attempted to "slide to unlock" an iPad and are greeted with a number panel instead of the home screen. If the affected iPad is manage via AirWatch, the removal of the lock screen passcode is quite easy to accomplish.

Picture
Next, sign into AirWatch and enter the serial number into the search box located at the top right of the AirWatch Dashboard in the blue banner and press 'return' (or enter) on the keyboard. 
Picture
Picture
Picture
Picture
Written by Gerald Proctor, iOS Device Management Administrator
Removing the Lock Screen Passcode
First, in order to locate the iPad in AirWatch, you must have the serial number of the affected device. The serial number can be located etched into the metal backing of the iPad near the bottom above the FCC certification logos.
On the device details view page, click the 'More' button located in the dark gray banner at the top right of the page. In the pop up window click the word 'Device' located under the Clear Passcode section.
Return to the iPad and 'slide to unlock' the device. The lock screen passcode box will briefly appear and then you will be taken directly to the home screen. Mission accomplished!
AirWatch will provide you with a search results page and the iPad will be located in a box under the 'devices' section. This box will contain an icon of an iPad, the device friendly name of the iPad written in blue and model of iPad—i.e. iPad 2 (16 GB). Click on this box to be taken to the device details view.
Two pop up windows will appear. The first window will ask 'Are you sure you wish to continue?' Click 'OK' to confirm. The next window will confirm that the passcode was successfully cleared.
Picture
0 Comments

    Archives

    August 2020
    October 2018
    September 2018
    March 2018
    August 2017
    April 2017
    January 2017
    December 2016
    August 2016
    June 2016
    May 2016
    April 2016
    March 2016
    February 2016
    January 2016
    September 2015
    July 2015
    June 2015
    May 2015
    April 2015
    March 2015
    February 2015
    January 2015
    October 2014
    September 2014
    August 2014
    July 2014
    June 2014
    May 2014
    March 2014
    February 2014
    January 2014
    October 2013

    Categories

    All
    Apple
    Apple Block
    Apps
    Configurator
    Edtech
    IOS 8
    IPad
    Network
    NWEA MAP
    School Highlight
    Tech Tips

Picture
We offer high quality world class education for the 21st century. Our mission is to ensure that every child is on track to graduate prepared for success in college, work and life.
Go to cps.edu

Home


  • Blog
  • About Us
  • Contact Us
  • Technical Support

Support


  • Apple Block
  • ​Apple ID
  • Hardware
  • NWEA
  • IAR
  • ISA 
  • Procurement

Training


  • Jamf
  • ​Apple School Manager (ASM)
  • Professional Development​
  • Legacy VPP

Contact


ITS iOS Support Team
501 W. 35th Street
Chicago, IL 60616
Email:
ipads@cps.edu

ITS Service Desk
Phone: 773-553-3925
(option 9)
  • Home
    • About Us
    • Contact Us
    • Get Technical Support
    • Let's Hangout
  • Blog
  • Support
    • Apple Block
    • Apple IDs
    • Assessments >
      • NWEA
      • ACCESS
      • IAR (formerly PARCC)
      • Illinois Science
      • LAS Links
    • Hardware >
      • iPad Troubleshooting
      • iPad Repair
      • Check Warranty
      • MacBook
      • PowerSync Cart by Bretford
      • Stolen Devices
    • Procurement >
      • Ordering iPads
      • Request Free iApps
    • VPN
  • Training
    • Resources from Tech Events
    • Apple Configurator
    • Professional Development
    • Updating iOS and OS X
    • Volume Purchase Program (VPP)
  • Jamf
    • iPads
    • Apple School Manager (ASM)
    • MacBook