 iPads must be enrolled in CPS management systems in order for ITS to apply the update automatically. Please connect your devices and confirm they are enrolled per the following guidelines:
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 Often when a major iOS upgrade is released we rush, filled with excitement, to install it on our devices—instantly our iPads feel new again! There is a thrill that comes with trying out the new features or app additions designed to improve and deepen our user experience. But, should we be so quick to upgrade? Is there any potential downside or issues that could arise with immediately upgrading to a new iOS? The answer is: it depends. An important question to consider is, will all of my mission critical apps—the ones I rely on and use on a daily basis—still function and perform as expected after this upgrade? iOS is the foundation that enables a iPad to manage and run all apps that reside on it. For an app, upgrading to a new iOS can be like relocating to a new office. We expect that necessary work items will still exist, but the location of these items and the layout of the building could be very different. A bit of reorienting might be necessary. After an iOS upgrade, an app could experience problems functioning in the new iOS environment— and might need to reorient. The developer of the app would need to release an update addressing these problems or "bugs" as they are commonly called. This is nothing new to developer community; often developers of very popular apps need to release an update within days of a new iOS upgrade being made available to "confirm compatibility" (ensure that they continue to functioning optimally). Not all apps are updated immediately following an iOS upgrade; and at times, some of these "un-updated" apps can experience unexpected behavior. If apps that you use regularly have yet to receive a developer update "confirming compatibility" with iOS 8, consider upgrading only one iPad to iOS 8 to and then verify if the "un-updated" apps still function as expected. The below PDF guide provides a quick "how-to" on verifying whether apps are "confirmed compatible" with iOS 8. Please consider taking a few moments to verify that your mission critical apps will continue to function as expected prior to upgrading the iPads. NOTE: Any websites that have been saved to the home screen as a "web clip" should not be affected by an iOS 8 upgrade. 
Written by Gerald Proctor, iOS Device Management Administrator
Written by Gerald Proctor, iOS Device Management Administrator  Apple has announced that iOS 8 will be launching on Wednesday, September 17, available for iPad 2s and above. ITS are very excited for this highly anticipated release and we know you are too!
In light of this announcement, the Apple firewall blocks will remain in effect 24 hours a day, 8 a.m. Tuesday, September 16 through 4 p.m. Wednesday, October 1 while ITS performs critical testing to ensure that no CPS systems will be compromised due to this upgrade. No tickets or requests to lift the Apple blocks will be granted by the Network Operations team during the above window. The following actions should not be attempted and will not be will not supported during the testing window:
Once ITS has verified the new software, we will make the iOS 8 upgrade files available for download on the Compliance site, comp.cps.edu. We appreciate your patience while these files are prepared. After 4 p.m. Wednesday, October 1 the Apple firewall blocks will return to normal schedule: Monday - Friday, 8 a.m. to 4 p.m. Please forward any questions regarding the iOS 8 update to ipads@cps.edu. For all technical issues, please call the IT Service Desk at (773) 553-3925, option 9.  The new school year is upon us and it is time to perform internal leveling to prepare your previous iPad deployment to fit the needs of this year’s enrollment numbers. What is leveling? Internal leveling is the process through which you move iPads from one cart to another to accommodate a change in grade level or class enrollment numbers. Schools should make sure their carts have the right number of iPads at the start and end of each school year. How do I complete this process? To successfully complete internal leveling, it is critical to follow these two steps:
There are a few logistical elements you need to keep in mind before performing any internal leveling:
To assist you with internal leveling, look at our document on Supervising iPads. Written by Gerald Proctor, iOS Device Management Administrator
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ContactITS iOS Support Team
501 W. 35th Street Chicago, IL 60616 Email: ipads@cps.edu ITS Service Desk Phone: 773-553-3925 (option 9) |