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We have been so busy this year, especially working with the Tech Bridge Program.
If you are unfamiliar with the program: Tech Bridge leverages the technical skills of local college and university student, obtaining a degree in technology, to provide a cost-effective solution to CPS schools by having these students serve as part-time Technology Coordinator. Tech Bridge Students will be provided a mentor from ITS to guide them through the experience with teamwork, leadership, and organizational skills. Roles Tech Bridge Provides:
If you or your school is interested in participating in this program, please contact Mayra Leon at mleon3@cps.edu.
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 Next, in the menu bar click on the date and time. Then choose "Open Date & Time Preferences..."  In the Date & Time window, if there is a lock in the lower left corner click it and enter in the Administrator username and password. (This will allow you to edit the settings in this window.) Next, near the top of the window uncheck "Set date and time automatically". In the area directly below this, manually adjust the date and time boxes by clicking on the individual numbers for each section and typing in the correct number. Once this step is complete, click the 'Save' button but do not close the Date & Time window as you will need to return to it at a later step. Have you ever received the following error message when attempting to open Configurator using the cart MacBook? If you answered "yes," then chances are the MacBook isn't connecting to the CPS network because the date and time are incorrect. To confirm, click on the date and time time listed in the menu bar at the top right of the screen—sometimes just the year is incorrect; other times all the information is incorrect. To resolve this issue you must first turn off the Wi-Fi on the MacBook. Written by Gerald Proctor, iOS Device Management Administrator   Go back to the menu bar, click the Wi-Fi icon, and choose "Turn Wi-Fi On." After a few moments the MacBook will automatically join the CPS network. Now that you have a working internet connection, return to the Date & Time Preferences window and check the box next to "Set date and time automatically" to re-enable this feature. Close the Date & Time window.
You should now be able to open Configurator and not receive the "could not refresh the iOS update catalog." error message.     In parts 2 and 3 of this 4 part iOS Passcode lock series, you learned how to remove a passcode lock located on the lock screen with Apple Configurator and AirWatch. Now, we will discuss how to remove a passcode lock using recovery mode for a disabled iPad, an iPad that is locked in Guided Access, or that had locally created Restrictions that need to be turned off and the passcode is unknown. Written by Gerald Proctor, iOS Device Management Administrator When the Apple logo appears, release ONLY the Sleep/Wake button and continue to hold the Home button until the connect to iTunes graphic appears on the iPad screen. Next, connect the iPad to the computer. Ignore any message that appears in iTunes. On the iPad, press and continue to hold BOTH the Sleep/Wake button and the Home button. You will need to continue to hold BOTH of these buttons as the iPad screen goes black and restarts—this can take upto 60 seconds. In iTunes, if there was a message that appeared when you originally connected the iPad press cancel to this message. A pop-up window should appear explaining that the software on the iPad needs to be restored to factory settings or updated. On the keyboard, press and hold the option key and then click the Restore button. NOTE: Placing an iPad into Recovery Mode and restoring it to remove a passcode completely erases all the information, apps, photos, and profiles from the iPad. If the iPad was previously supervised via Apple Configurator, the iPad must be re-supervised after placing it into Recovery Mode and restoring it. Before you Begin
Recovery Mode & Restoring the iPad First, using a computer, open iTunes.  In the pop-up window, navigate to the downloads folder, select the iOS update file you downloaded earlier from the Compliance Site, and click Open.  NOTE: If you select the incorrect iOS Update file you will receive a message stating that the iPad could not be restored because the firmware file is not compatible. Click OK. Hold down the option button and click Restore iPad. Navigate to the downloads folder and choose the appropriate iOS Update file. You may need to download a different iOS Update file from the Compliance Site if the original downloaded file does not work for the model iPad you are attempting to restore. If the appropriate iOS Update file was chosen, the below message will appear...  Click Restore. The process will take about 10 minutes to complete and you will see the iPad screen go black and an Apple logo will appear with a progress bar beneath it. Once the process is complete iTunes will display a "Welcome to Your New iPad" message.  Ignore the "Welcome to Your New iPad" options in iTunes, disconnect the iPad from the computer, and quit iTunes.
You have now successfully completed placing the iPad into Recovery Mode and restoring it via iTunes. If the iPad was originally supervised via Apple Configurator you will need to open Apple Configurator and re-supervise the iPad. If the iPad was not supervised you can now manually proceed to set the iPad up via the iPad set up screens.  As previously discussed in part 1 of this 4 part iOS Passcode lock series, the most common type of iOS passcode lock is the lock screen passcode. You have probably run into this type of passcode when you or a student attempted to "slide to unlock" an iPad and are greeted with a number panel instead of the home screen. If the affected iPad is manage via AirWatch, the removal of the lock screen passcode is quite easy to accomplish.  Next, sign into AirWatch and enter the serial number into the search box located at the top right of the AirWatch Dashboard in the blue banner and press 'return' (or enter) on the keyboard. 
 Written by Gerald Proctor, iOS Device Management Administrator Removing the Lock Screen Passcode First, in order to locate the iPad in AirWatch, you must have the serial number of the affected device. The serial number can be located etched into the metal backing of the iPad near the bottom above the FCC certification logos. On the device details view page, click the 'More' button located in the dark gray banner at the top right of the page. In the pop up window click the word 'Device' located under the Clear Passcode section. Return to the iPad and 'slide to unlock' the device. The lock screen passcode box will briefly appear and then you will be taken directly to the home screen. Mission accomplished! AirWatch will provide you with a search results page and the iPad will be located in a box under the 'devices' section. This box will contain an icon of an iPad, the device friendly name of the iPad written in blue and model of iPad—i.e. iPad 2 (16 GB). Click on this box to be taken to the device details view. Two pop up windows will appear. The first window will ask 'Are you sure you wish to continue?' Click 'OK' to confirm. The next window will confirm that the passcode was successfully cleared.  |
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