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iOS Passcode Lock (Part 2): How to remove a passcode from the lock screen using Apple Configurator

2/23/2015

14 Comments

 
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Written by Gerald Proctor, iOS Device Management Administrator
Removing the Lock Screen Passcode
First, open Apple Configurator on the MacBook that the affected iPad was supervised to and choose 'Supervise' from the top center of the Apple Configurator window. Once 'Supervise' is chosen the double iPad icon above the word supervise will become blue.
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As  previously discussed in part 1 of this 4 part iOS Passcode lock series, the most common location an iOS passcode lock is encountered is on the lock screen. You have probably run into this passcode when you or a student attempted to "slide to unlock" an iPad and are greeted with a number panel instead of the home screen. 
Fortunately, if the affected iPad was supervised using Apple Configurator prior to this iOS passcode lock incident then the removal of the passcode is quite easy to accomplish.

In the far right column, you will see a status that the "devices are being updated" and a list of the connected iPads.
Once this process is complete, the original configuration and settings will be applied to the affected iPad. Return to the iPad and 'slide to unlock' the device. The iOS passcode lock box will briefly appear and then you will be taken directly to the home screen. Mission accomplished!
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At the bottom center of the Apple Configurator window, click the 'Refresh' button. 
Next, connect only the affected iPad to the MacBook using a single iOS device cable. If you do not have a single iOS device cable it is okay to utilize one of the slots and cables in Bretford PowerSync cart.

In the Apple Configurator window, choose 'USB Connected' in the left column and then click the words 'All iPads' located in the middle column.
14 Comments
Antionette Armstrong
3/9/2015 04:48:14 am

I am having problems resetting an ipad with IOS 7 on it. Student put a passcode on it and forgot the code.........It keeps starting the restore and then I a restore failed messgae.....

Reply
Gerald Proctor
3/10/2015 01:51:55 am

Ms. Armstrong, thank you for the question! Ashley Temuri, a member of our iOS Support Team, will reach out to you directly to offer assistance.

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6/1/2015 09:31:45 pm

Thank you so much! Most of questions are answered! Now I know how to remove a passcode from the lock screen using Apple Configurator!
I'm so happy!

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6/3/2015 09:55:14 pm

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8/5/2015 12:54:04 am

This sounds easy-peasy. Is there a possibility that it won't work? I wouldn’t want to be locked out of my ipad. Can this work with iphones too? I mean my brother knows my password and I really wouldn't want for him to change it to another one. Otherwise I'm going to get blackmailed. Oops

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8/19/2015 01:50:10 am

Oh, thank you so much for the decision. You helped me with this problem. But actually I can't find the button "USB Connected" on my screen. Can you make a screenshot?

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Thanks to explain How To Remove A Passcode From The Lock Screen Using Apple Configurator! It`s very simple )
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  • Home
    • About Us
    • Contact Us
    • Get Technical Support
    • Let's Hangout
  • Blog
  • Support
    • Apple Block
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    • Assessments >
      • NWEA
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