Get Technical Support

The Process

If you are having any issues please: 
  1. Contact the ITS Service Desk for support. You can reach them at 773-553-3925, option 9
  2. You will be asked for your CPS username and then you'll be asked to explain the issue. Please be as specific as possible when explaining your issue.

Explaining the issue

Example: Wifi connectivity issue with the iPad:
  • Weak explanation:  “My iPads won’t connect to the wifi”
  • Strong explanation:  “10 iPads in Cart 12 in Rm. 210 are not connecting to the wifi. The wifi profiles are current. I’ve turned several iPads off and on to refresh the connection. It hasn’t had any effect on the wifi connectivity. I grabbed one of the iPads and walked to another wifi access point in the building and it still won't connect to wifi.”

What happens next?

  1. The ITS Service Desk member will attempt to resolve your issue over the phone. 
  2. If your issue cannot be resolved, the ITS Service Desk will assign the ticket to the appropriate member of our team. 
  3. A iOS Support team member will review your issue, contact you, and work to resolve it.