Picture
iPad Troubleshooting

If you require technical support, please contact the ITS Service Desk.

Apple ID Information Page

Long Term Storage

Picture

​Click here for the Google Doc

iPad in Recovery Mode / iPad is Disabled

Picture

​Click here for the Google Doc

​2015 Wifi Cert Guide for iPads

Picture

​Click here for the Google Document
Apple ID Required After Reset or Find My iPad Enabled
​If after a Reset or Erase All Content and Settings you are prompted to enter credentials for an Apple ID during initial set-up: This iPad is currently linked to an Apple ID.
  1. If you know the password for the requested ID enter it now.
  2. If you do not know the password proceed as follows:
    1. Tap the Setting app > General > About or locate the serial number etched on the back of the iPad
    2. Record the serial number of the device
    3. Contact the ITS Service Desk at 773-553-3925
    4. Please note clearing Activation Locks can take 1-3 weeks. You will be notified when the lock is clear.