iOS Support Team at Chicago Public Schools
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iPad Troubleshooting

If you require technical support, please contact the ITS Service Desk.

Apple ID Information Page

Long Term Storage

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​Click here for the Google Doc

iPad in Recovery Mode / iPad is Disabled

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​Click here for the Google Doc

​2015 Wifi Cert Guide for iPads

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​Click here for the Google Document


Apple ID Required After Reset or Find My iPad Enabled
​
If after a Reset or Erase All Content and Settings you are prompted to enter credentials for an Apple ID during initial set-up: This iPad is currently linked to an Apple ID.
  1. If you know the password for the requested ID enter it now.
  2. If you do not know the password proceed as follows:
    1. Tap the Setting app > General > About or locate the serial number etched on the back of the iPad
    2. Record the serial number of the device
    3. Contact the ITS Service Desk at 773-553-3925
    4. Please note clearing Activation Locks can take 1-3 weeks. You will be notified when the lock is clear.
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We offer high quality world class education for the 21st century. Our mission is to ensure that every child is on track to graduate prepared for success in college, work and life.
Go to cps.edu

Home


  • Blog
  • About Us
  • Contact Us
  • Technical Support

Support


  • Apple Block
  • ​Apple ID
  • Hardware
  • NWEA
  • IAR
  • ISA 
  • Procurement

Training


  • Jamf
  • ​Apple School Manager (ASM)
  • Professional Development​
  • Legacy VPP

Contact


ITS iOS Support Team
501 W. 35th Street
Chicago, IL 60616
Email:
ipads@cps.edu

ITS Service Desk
Phone: 773-553-3925
(option 9)
  • Home
    • About Us
    • Contact Us
    • Get Technical Support
    • Let's Hangout
  • Blog
  • Support
    • Apple Block
    • Apple IDs
    • Assessments >
      • NWEA
      • ACCESS
      • IAR (formerly PARCC)
      • Illinois Science
      • LAS Links
    • Hardware >
      • iPad Troubleshooting
      • iPad Repair
      • Check Warranty
      • MacBook
      • PowerSync Cart by Bretford
      • Stolen Devices
    • Procurement >
      • Ordering iPads
      • Request Free iApps
    • VPN
  • Training
    • Resources from Tech Events
    • Apple Configurator
    • Professional Development
    • Updating iOS and OS X
    • Volume Purchase Program (VPP)
  • Jamf
    • iPads
    • Apple School Manager (ASM)
    • MacBook